Política de Privacidade e GDPR

Welcome to Out Of Office! We are a service that gives our users access to the best restaurants, cafes, bars, galleries, museums, libraries and other spaces in their city for remote working. The Out Of Office website is operated by OutOfOffice Inc. Please read carefully the following Terms of Use, which may be updated by OutOfOffice from time to time without notice to you (the Terms of Use, as modified from time to time, the “Terms”). The most current version of the Terms can be accessed at any time at https://www.outofoffice.pt

This Privacy Policy describes how Out of Office, Inc. and its affiliates (“we,” “us,” or “Out of Office”), process personal information that we collect through the Out of Office Platform. Depending on where you live and what you are doing on the Out of Office Platform, the supplemental privacy pages listed below may apply to you. Please follow the links and review the supplemental information provided there with information about how we process personal information for those regions and services.

1. DEFINITIONS

Undefined terms in this Privacy Policy have the same definition as in our Terms of Service (“Terms”).

2. PERSONAL INFORMATION WE COLLECT

2.1 Information needed to use the Out of Office Platform.

We collect personal information about you when you use the Out of Office Platform. Without it, we may not be able to provide you with all services requested. This information includes:

• Contact Information, Account, Profile Information. Such as your first name, last name, phone number, postal address, email address, date of birth, and profile photo, some of which will depend on the features you use.
• Identity Verification and Payment Information. Such as images of your government issued ID (as permitted by applicable laws), your ID number or other verification information, bank account or payment account information.

2.2 Information you choose to give us.

You can choose to provide us with additional personal information. This information may include:

• Additional Profile Information. Such as gender, preferred language(s), city, and personal description. Some of this information as indicated in your account settings is part of your public profile page and will be publicly visible.
• Address Book Contact Information. Address book contacts you import or enter manually.
• Other Information. Such as when you fill in a form, add information to your account, respond to surveys, post to community forums, participate in promotions, communicate with our customer care team and other Members, or share your experience with us. This may include health information if you choose to share it with us.

2.3 Information Automatically Collected by Using the Out of Office Platform and our Payment Services.

When you use the Out of Office Platform and Payment Services, we automatically collect personal information. This information may include:

• Cookies and Similar Technologies as described in our Cookie Policy.
• Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, PayPal email address, IBAN information, your address and other related transaction details.

3. HOW WE USE INFORMATION WE COLLECT

3.1 Provide, Improve, and Develop the Out of Office Platform. We use personal information to:

• enable you to access the Out of Office Platform and make and receive payments,
• enable you to communicate with other Members,
• perform analytics, debug and conduct research,
• provide customer service,
• send you messages, updates, security alerts, and account notifications,
• if you provide us with your contacts’ information such as your friends or co-travellers, we may process this information: (i) to facilitate your referral invitations, (ii) to share your trip details and facilitate trip planning, (iii) for fraud detection and prevention, and (iv) to facilitate your requests or for any other purpose you authorize,
• personalize and customize your experience based on your interactions with the Out of Office Platform, your search and booking history, your profile information and preferences, and other content you submit, and
• enable your use of our enterprise products.

3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:

• detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
• study and combat discrimination consistent with our Nondiscrimination Policy,
• conduct security investigations and risk assessments,
• verify or authenticate information provided by you,
• conduct checks against databases and other information sources, including background or police checks,
• comply with our legal obligations, protect the health and well-being of our Users, Spaces, Spaces’ employees and members of the public,
• resolve disputes with our Members,
• enforce our agreements with third parties,
• comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5)
• enforce our Terms and other policies (e.g. Nondiscrimination Policy), and

• in connection with the activities above, we may conduct profiling based on your interactions with the Out of Office Platform, your profile information and other content you submit to Out of Office, and information obtained from third parties. In limited cases, automated processes could restrict or suspend access to the Out of Office Platform if such processes detect activity that we think poses a safety or other risk to Out of Office, our community, or third parties. If you would like to challenge the decisioning based on the automated process, please contact us via the Contact Information section below.

3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:

• send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
• personalize, measure, and improve our advertising,
• administer referral programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by Out of Office or its third-party partners,
• analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
• invite you to events and relevant opportunities.

3.4 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:

• Detect and prevent money laundering, fraud, abuse, security incidents.
• Conduct security investigations and risk assessments.
• Comply with legal obligations (such as anti-money laundering regulations).
• Enforce the Payment Terms and other payment policies.
• With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
• Provide and improve the Payment Services.

4. SHARING & DISCLOSURE

4.1 Sharing With Your Consent or at Your Direction.

Where you provide consent, we share your information as described at the time of consent, such as when authorizing a third-party application or website to access your Out of Office account or participating in promotional activities by Out of Office partners or third parties.

Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to Out of Office or otherwise promote our products and services.

4.2 Sharing Between Members.

To help facilitate bookings or other interactions between Members, we may need to share certain information such as:

• When a booking request is made or dispute is submitted, certain information may be shared between User(s) and Spaces(s), including profile, name, names of any additional Users, cancellation history, review information, age of User (unless prohibited by applicable law), dispute outcome (when applicable) and other information you choose to share and submit. When a booking is confirmed, additional information is shared to assist with coordinating the trip, like profile photo and phone number. When you as a Spaces have a confirmed booking, certain information is shared with the User (and the additional Users they invite, if applicable) to coordinate the booking, such as your profile, full name, phone number, and Listing address.
• When you as a Spaces invite another Member to Spaces with you, you authorize that person to access and update your information and Member Content, including but not limited to certain information like your full name, phone number, Accommodation address, calendar, Listing information, Listing photos, and email address.
• When you as a User invite additional Users to a booking, your full name, travel dates, Spaces name, Listing details, the Accommodation address, and other related information will be shared with each additional User.

4.3 Information You Publish in Profiles, Listings, and other Public Information.

You can make certain information publicly visible to others, such as:

• Your public profile page, which includes your profile photo, first name, description, and city.
• Listing pages that include information such as the Accommodation or Experience’s approximate or precise location description, calendar availability, profile photo, aggregated demand information (like page views over a period of time), and additional information you choose to share.
• Reviews, ratings and other public feedback.
• Content in a community or discussion forum, blog or social media post.

We may display parts of your public profile and other Content you make available to the public like Listing details on third-party sites, platforms and apps.

Information you share publicly on the Out of Office Platform may be indexed through third-party search engines. In some cases, you may opt-out of this feature in your account settings.

4.4 Spaces Service Providers.

Spaces may use third-party services to help manage or deliver their services, such as cleaning services or lock providers. Spaces may use features on the Out of Office Platform to share information about the User (like check-in and check-out dates, User name, User phone number) with such third-party service providers.

4.5 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights.

We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against Out of Office, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability (more information on Out of Office’s Law Enforcement Guidelines), (iv) to enforce and administer our agreements with Members, or (v) to protect the rights, property or personal safety of Out of Office, its employees, its Members, or members of the public. For example, if permitted due to the forgoing circumstances, Spaces tax information may be shared with tax authorities or other governmental agencies.

Where appropriate, we may notify Members about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to Out of Office, our Members, or expose Out of Office to a claim of obstruction of justice.

For jurisdictions where Out of Office facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose Spaces’ and Users’ information about transactions, bookings, Accommodations and occupancy Taxes to the applicable tax authority, such as Spaces and User names, Listing addresses, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) by Spaces from Users, and contact information.

In jurisdictions where Out of Office facilitates or requires a registration, notification, permit, or license application of a Spaces with a local governmental authority through Out of Office in accordance with local law, we may share information of participating Spaces with the relevant authority, both during the application process and, periodically thereafter, such as the Spaces’s full name and contact details, Accommodation address, tax identification number, Listing details, and number of nights booked.

4.6 Programs with Managers and Owners.

We may share personal information of Spaces and Users such as booking information, and information related to compliance with applicable laws such as short-term rental laws with landlords, management companies, and/or property owners (the “Building Management”), in order to facilitate programs with Building Management. For example, User booking and personal information, including User contact information, may be shared with the Building Management of the building, complex, or community where a Spaces lives and/or the listing is located, to facilitate Spacesing services, compliance with applicable laws, security, billing, and other services.

4.7 Spaces Information Provided to Out of Office for Work Customers.

If a booking is designated as being for business or work purpose and (1) is made by a User affiliated with an Enterprise, (2) the Enterprise is enrolled in Out of Office for Work, we may disclose information related to the booking to the Enterprise (e.g., name of the Spaces, Accommodation address, booking dates, Listing details, etc.) to the extent necessary for the adequate performance of Out of Office’s contract with the Enterprise and to provide the services. At the request of the Enterprise or the User, we may also share this information with third parties engaged by the Enterprise to provide support services.

4.8 Service Providers.

We share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background or police checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the Out of Office Services through third-party platforms and software tools (e.g. through the integration with our APIs), (vi) provide customer service, advertising, or payments services, (vii) process, handle or assess insurance claims or similar claims, or (viii) facilitate non-profit and charitable activities consistent with Out of Office’s mission. These providers are contractually bound to protect your personal information and have access to your personal information to perform these tasks.

4.9 Business Transfers.

If Out of Office undertakes or is involved in any merger, acquisition, reorganization, sale of assets, bankruptcy, or insolvency event, then we may sell, transfer or share some or all of our assets, including your information in connection with such transaction or in contemplation of such transaction (e.g., due diligence). In this event, we will notify you before your personal information is transferred and becomes subject to a different privacy policy.

5. OTHER IMPORTANT INFORMATION

5.1 Analyzing your Communications.

We may review, scan, or analyze your communications on the Out of Office Platform for reasons outlined in the “How We Use Information We Collect” section of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. For example, as part of our fraud prevention efforts, we scan and analyze messages to mask contact information and references to other sites. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. We use automated methods where reasonably possible. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools. We will not review, scan, or analyze your messaging communications to send third-party marketing messages to you and we will not sell reviews or analyses of these communications.

5.2 Linking Third-Party Accounts.

You can link your Out of Office account with certain third-party services like social networks. Your contacts on these third-party services are referred to as “Friends.” When you direct the data sharing by creating this link:

• some of the information provided to us from linking accounts may be published on your public profile,
• your activities on the Out of Office Platform may be displayed to your Friends on the Out of Office Platform and/or that third-party service,
• a link to your public profile on that third-party service may be included in your Out of Office public profile,
• other Out of Office users may be able to see any Friends that you may have in common with them, or that you are a Friend of their Friend if applicable,
• other Out of Office users may be able to see any schools, hometowns or other groups you have in common with them as listed on your linked social networking service,
• information you provide to us from the linking of your accounts may be stored, processed and transmitted for fraud prevention and risk assessment purposes, and
• publication and display of information that you provide to the Out of Office Platform through this linkage is subject to your settings and authorizations on the Out of Office Platform and the third-party service.

5.3 Third-Party Partners & Integrations.

Parts of Out of Office may link to third-party services, not owned or controlled by Out of Office, such as Google Maps/Earth. Use of these services is subject to the privacy policies of those providers, such as Google Maps/Earth Additional Terms of Use, Google Privacy Policy (see here for more information on how Google uses information). Out of Office does not own or control these third parties and when you interact with them you are providing your information to them.

6. YOUR RIGHTS

You can exercise any of the rights described in this section consistent with applicable law. See for information on data subject rights requests and how to submit a request. Please note that we may ask you to verify your identity and request before taking further

6.1 Managing Your Information.

You can access and update some of your personal information through your Account settings. If you connected your Out of Office Account to a third-party service, like Facebook or Google, you can change your settings and unlink from that service in your Account settings. You are responsible for keeping your personal information up to date.

6.2 Data Access and Portability.

In some jurisdictions, applicable law may entitle you to request certain copies of your personal information or information about how we handle your personal information, request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format, and/or request that we transmit this information to another service provider (where technically feasible).

6.3 Data Erasure.

In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:

• We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend an Out of Office Account for fraud or safety reasons, we may retain information from that Out of Office Account to prevent that Member from opening a new Out of Office Account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Out of Office and Out of Office Payments may keep information for tax, legal reporting and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Out of Office, even after your Out of Office Account is cancelled. However, attribution of such information to you will be removed. Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
• Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

7. SECURITY

While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time in accordance with applicable law. If we do so, we will post the revised Privacy Policy and update the “Last Updated” date at the top. In case of material changes, we will also provide you with notice of the modification by email at least thirty (30) days before the effective date. If you disagree with the revised Privacy Policy, you can cancel your Account. If you do not cancel your Account before the date the revised Privacy Policy becomes effective, your continued access to or use of the Out of Office Platform will be subject to the revised Privacy Policy.

9. CONTACT INFORMATION AND RESPONSIBLE OUT OF OFFICE ENTITIES

Rua D. João V, 24 - 1.01, 1250-091 Lisboa and email: hello@outofoffice.pt.

GDPR POLICY

1. APPLICATION

This subpage (“Subpage”) applies if you reside outside the United States and supplements our Privacy Policy. It contains important information we are required by the General Data Protection Regulation (“GDPR”) to disclose, including (i) the controller(s) of your personal information; (ii) legal bases, (iii) your legal rights, (iv) safeguards we rely on for transferring your personal information outside the EEA; and (v) the contact details of the controller and Data Protection Officer. This page also contains important information about the Payments Controller (defined below) and the information processed in connection with the Payments Services. Please read this page carefully. If you have any questions, you can contact us at the details below.

2. WHO CONTROLS MY PERSONAL INFORMATION

2.1 Controller

Where this Subpage mentions “Out of Office,” “we,” “us,” or “our,” it refers to the Out of Office company that is responsible for your information under this Privacy Policy (the “Controller”). The designated Controller is set out in Schedule 1.

2.2 Payments Controller

The Privacy Policy also applies to the Payment Services provided to you by Out of Office Payments pursuant to the Payments Terms of Service (“Payments Terms”).

When using the Payment Services, you will also be providing your personal information, to one or more Out of Office Payments entities, which will be the responsible (the "Payments Controller" as outlined in Schedule 1), for your information related to the Payment Services, generally depending on your country of residence.

2.3 Changing Your Country of Residence

If you change your country of residence, the Controller and/or Payments Controller will be determined by your new country of residence as specified above, from the date on which your country of residence changes. To this end the Controller and/or Payments Controller that originally collected your personal information will need to transfer such personal information to the new applicable Controller and/or Payments Controller. The new Controller and/or Payment Controller will continue to process your personal information as described in the Privacy Policy and Subpage (when applicable).

2.4 Contact Us

Contact us at hello@outofoffice.pt

3. PROCESSING OF PAYMENTS INFORMATION

3.1 Information Necessary For Use of Payment Services

The Payments Controller needs to collect the following information necessary for the adequate performance of the contract with you and to comply with applicable law (such as anti-money laundering regulations). Without it, you will not be able to use Payment Services:

• Payment Information. When you use the Payment Services, the Payments Controller requires certain financial information (such as your bank account or credit card information.) in order to process payments and comply with applicable law.
• Identity Verification and Other Information. The Payments Controller may require identity verification information (such as images of your government issued ID document(s), passport, national ID card, tax ID or driving license) or other authentication information (such as your date of birth, your address, email address, phone number) and other information in order to verify your identity, provide the Payment Services to you, and to comply with applicable law.

3.2 How the Payments Controller Uses Personal Information Collected

We may use the personal information as a part of Payment Services to:

• Enable or authorize third parties to use the Payment Services
• Detect and prevent money laundering, fraud, abuse, security incidents
• Conduct security investigations and risk assessments
• Comply with legal obligations (such as anti-money laundering regulations)
• Enforce the Payment Terms and other payment policies
• With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences
• Provide and improve the Payment Services

4. LEGAL BASES FOR PROCESSING PERSONAL INFORMATION

We process personal information for the purposes described in the Privacy Policy in line with the lawful bases set out below. For more information on the processing activities, please refer to the relevant section of the Privacy Policy.

4.1 Processing of Payments Information (Section 3, this Subpage)

4.2 How We Use Information We Collect ( Section 3)

4.3 Complying with Law, Responding to Legal Requests, Preventing Harm and Protecting our Rights ( Section 4.5)

4.4 Other important information ( Section 5)

5. YOUR RIGHTS

You benefit from a number of rights. While some of these rights apply generally, certain rights apply only in certain limited cases. Please note that we may ask you to verify your identity and request before taking further action on your request. See for information on data subject rights requests and how to submit a request.

5.1 Data Access and Portability

You have the right to request certain copies of your personal information held by us. In certain instances, you also have the right to request copies of personal information that you have provided to us in a structured, commonly used, and machine-readable format and/or request us to transmit this information to another service provider (where technically feasible).

5.2 Rectification

You have the right to ask us to correct inaccurate or incomplete personal information about you (and which you cannot update yourself within your Out of Office account).

5.3 Erasure

We generally retain your personal information for as long as is necessary for the performance of the contract between you and us, to comply with our legal obligations, and as permitted by applicable law.

You have the right to ask us to delete your personal information, subject to certain limitations and restrictions. Please note that if you request the erasure of your personal information:

• We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention and enhancing safety. For example, if we suspend an Out of Office account for fraud or safety reasons, we may retain information from that Out of Office account to prevent that Member from opening a new Out of Office account in the future.
• We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, Out of Office and Out of Office Payments may keep your information for tax, legal reporting and auditing obligations.
• Information you have shared with others (e.g., Reviews, forum postings) will continue to be publicly visible on Out of Office, even after your Out of Office account is cancelled. However, attribution of such information to you will be removed.
• Some copies of your information (e.g., log records) will remain in our database, but are disassociated from personal identifiers.
• Because we maintain Out of Office to protect from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.

5.4 Withdrawing Consent

If we are processing your personal information based on your consent you can withdraw your consent at any time by changing your account settings or by sending a communication to Out of Office specifying which consent you are withdrawing. Please note that the withdrawal of your consent does not affect the lawfulness of any processing activities based on such consent before its withdrawal.

5.5 Restriction of Processing

You have the right to limit the ways in which we use your personal information, in particular where (i) you contest the accuracy of your personal information; (ii) the processing is unlawful and you oppose the erasure of your personal information; (iii) we no longer need your personal information for the purposes of the processing, but you require the personal information for the establishment, exercise or defence of legal claims; or (iv) you have objected to the processing pursuant to Section 5.6 (below) and pending the verification whether the legitimate grounds of Out of Office override your own.

5.6 Objection to Processing

You have the right to object to the processing of your personal information based on grounds specific to your situation if such processing is for direct marketing or is for a purpose based on a legitimate interest or public interest. If you object to processing based on legitimate or public interests we will no longer process your personal information for these purposes unless we can demonstrate compelling legitimate grounds for such processing or where the processing is otherwise required for the establishment, exercise or defence of legal claims.

Where your personal information is processed for direct marketing purposes, you may, at any time ask Out of Office to cease processing your data for these direct marketing purposes by sending an e-mail to hello@outofoffice.pt

5.7 Lodging Complaints

You have the right to lodge complaints about our data processing activities by filing a complaint with our Data Protection Officer who can be reached by the “Contact Us” section above or with a supervisory authority, either your local supervisory authority or our lead supervisory authority, the Irish Data Protection Commission.

6. RETENTION

We retain personal information for as long as needed or permitted in light of the purpose(s) for which it was obtained and consistent with applicable law. The criteria used to determine our retention periods include:

• the length of time we have an ongoing relationship with you and provide Out of Office to you (for example, for as long as you have an account with us or keep using Out of Office);
• whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them); and/or
• whether retention is advisable in light of our legal position (such as in regard to applicable statutes of limitations, litigation or regulatory investigations).